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TechCrunchIvan Mehta

Brian Chesky interview: AI agents need their own operating system

Chesky hasn’t changed his mind on chatbots. He said they aren’t good for browsing or shopping because they give you a few options at a time, and you have to take multiple turns before reaching a result.

I think what you’re seeing today is also not the endgame for e-commerce or for travel or shopping. I think that there’s going to be some interface that is, you know, I don’t want to call it a midpoint, but something between a chatbot and what you see in the first version we shipped,” he said.Continued Chesky: “You know, a lot of people want some things … to be fast and easy, like ‘Book me a flight, I don’t want to look at it.’ With Airbnb, they enjoy looking at the product. Travel studies show that people actually derive more pleasure in planning and anticipating travel than they do traveling.

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